Experienced IT professional with over a decade of expertise in engineering solutions for Windows systems and desktops, specializing in endpoint management and infrastructure design. Demonstrated success in designing and implementing robust endpoint solutions across diverse industries. Skilled in managing endpoint fleets and optimizing system performance through troubleshooting and resolution of complex technical issues.
Credit Acceptance - Southfield, MI
(Remote) Desktop Systems Administrator IIOct 2022 - Present
- Implemented Autopilot for Pre-Provisioned Deployment, reducing new hire time-to-work by 90%.
- Established and automated configurations, policies, preferences of a combined 4000+ Windows and MacOS endpoints.
- Mentored coworkers, resulting in a more knowledgeable and skilled team able to handle more complex issues.
Tek Systems - Grand Rapids, MI
(Remote) Desktop Systems Administrator II; Credit AcceptanceMar 2022 - Oct 2022
(Remote) Windows Server Administrator; Bowling Green State UniversitySep 2021 - Feb 2022
- Streamlined existing imaging processes, reducing time spent by 2 hours per device.
- Configured Azure App Registrations and oversaw Azure AD environment of 50,000+ users.
- Revamped and optimized existing manual processes using PowerShell and Batch.
Advanced Vehicle Assemblies, LLC (formerly Global Automotive Systems, LLC) – Rochester Hills, MI
(Remote) IT Specialist - NOC EngineerJun 2020 - Jul 2021
- Contributed to architecture and design of Active Directory, Microsoft 365, and Connectwise implementations.
- Administered all Active Directory and Microsoft 365 E5 resources, including: Azure, Intune, Defender, and Exchange.
- Focused heavily on monitoring and automation using Powershell, Intune, and Connectwise Automate.
Dura Automotive Systems, LLC - Fremont, MI
IT Lead - End User Support ServicesSep 2019 - Jun 2020
IT Analyst - End User Support ServicesFeb 2019 - Sep 2019
- Organized operating system upgrade from Windows 7 to Windows 10 across six domestic sites and remote workers.
- Performed user account management in an Active Directory environment supporting 1,500+ users.
- Improved WDS/MDT OS deployment processes by converting old batch scripts to Powershell.
The Iserv Company - Grand Rapids, MI
Managed Services EngineerAug 2017 - Feb 2019
- Maintained Active Directory and Microsoft 365 tenants for 30+ managed services clients.
- Evaluated and analyzed systems and metrics to provide recommedations for service improvement.
Next I.T. - Muskegon, MI
Onsite Support TechnicianDec 2015 - Aug 2017
Helpdesk TechnicianApr 2015 - Dec 2015
- Handled incoming support tickets, ensuring timely and effective resolution for 40+ managed services clients.
- Provided on-site hardware and infrastructure support as a dedicated resource to clients.
Western Governor's University - Salt Lake City, UT
Bachelor of Science, Network Operations and Security2021