Credit Acceptance - Southfield, MI (Remote)Oct 2022 - Present
Desktop Systems Administrator II
- Implemented Autopilot for Pre-Provisioned Deployment, reducing new hire time-to-work by 90%.
- Established configurations, policies, preferences, and patching of 4000+ Windows and MacOS endpoints using Intune and Jamf.
- Mentored coworkers, resulting in a more knowledgeable and skilled team able to handle more complex issues.
Tek Systems - Grand Rapids, MI (Remote)Sep 2021 - Oct 2022
Desktop Systems Administrator II; Credit Acceptance - Southfield, MIMar 2022 - Oct 2022
Windows Server Administrator; Bowling Green State University - Bowling Green, OHSep 2021 - Feb 2022
- Streamlined existing imaging processes, reducing time spent by 2 hours per device.
- Configured Azure App Registrations and oversaw Azure AD environment of 50,000+ users.
- Revamped and optimized existing manual processes using PowerShell and Batch.
Advanced Vehicle Assemblies, LLC – Rochester Hills, MI (Remote)Jun 2020 - Jul 2021
IT Specialist - NOC Engineer
- Contributed to architecture and design of Active Directory, Microsoft 365, and Connectwise implementations.
- Administered all Active Directory and Microsoft 365 E5 resources, including: Azure, Intune, Defender, and Exchange.
- Focused heavily on monitoring and automation using Powershell, Intune, and Connectwise Automate.
Dura Automotive Systems, LLC - Fremont, MI (Hybrid)Feb 2019 - Jun 2020
IT Lead - End User Support ServicesSep 2019 - Jun 2020
IT Analyst - End User Support ServicesFeb 2019 - Sep 2019
- Organized operating system upgrade from Windows 7 to Windows 10 across six domestic sites and remote workers.
- Improved WDS/MDT OS deployment processes by converting old batch scripts to Powershell.
The Iserv Company - Grand Rapids, MI (Hybrid)Aug 2017 - Feb 2019
Managed Services Engineer
- Managed Active Directory and Microsoft 365 tenants for 30+ managed services clients.
Next I.T. - Muskegon, MIApr 2015 - Aug 2017
Onsite Support TechnicianDec 2015 - Aug 2017
Helpdesk TechnicianApr 2015 - Dec 2015
- Handled incoming support tickets, ensuring timely and effective resolution for 40+ managed services clients.